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FAQs

I want to put my business online, but I don't know where to start. This is my first website, can you help me?

Absolutely! You do not need any online experience at all. Carolina Web Pros provides free consultation and support on all services. We help you right from the start! Our Technical Support Team is always ready to help. Just ask us! We are here for you.

What preparations does my business have to do to get online?

Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? Carolina Web Pros can create you a brand new logo for an additional design fee. Our Technical Support Team can answer any questions you have during and after your website project. At Carolina Web Pros, we work together with you to help answer these questions.

What information should I have ready upon purchasing my design package?

We will need your company profile, contact info, products and services, and any other information you intend to present on your website.

How much input do I have?

We value your input! The more input we receive from you the better able we will be to satisfy your needs and produce a site that will have the desired look and impact that you want. It's your website, we want it to look the way you want it.

If I already have a site can you help me improve it?

Yes. We can usually redesign or freshen up an existing site quicker, and for less money than building one from scratch. Whether your company's website "doesn't look professional", takes too long to load or the navigation is baffling to visitors, we can help.

Can you use my business's existing logo, brochure design, and other materials for my website?

Certainly. If your logo and promotional materials are not in electronic format, we can convert them to a format appropriate for your website for a small fee. We can accept almost any type of file. If your materials are printed, we can scan and convert them. Carolina Web Pro's designers will help you establish your online image to be consistent with your existing image that your customers already know and remember.

Does my business need to be computer-based in order to have a website? Do I need to know about computers?

NO, you do not need to own a computer or have computers involved in your business in order to have a website. Many companies do filing, invoicing and more without a computer. Creating a website is more about exposing your business to new potential clients and generating new sales. There is no need to overhaul the way your company does business

What does 'Website Maintenance' or 'Website Updates' mean?

Website Maintenance or Website Updates refers to changes made to your website after the initial design and setup. Keeping a website up-to-date is essential in having repeat visitors to your site. Updating the site with sales, articles, new products, newsletters, press releases, financial figures and links are all examples of Website Maintenance.
You are welcome to send over your list of necessary revisions. We are happy to assist you with any changes you would like. Please contact us for current rates.

My company is in the service industry. Will a website help my business?

Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.

Who writes the copy/text for each of the pages on the website?

Typically, you are responsible for writing the copy/text for your website. However, Carolina Web Pros will place your supplied copy on the website for you. We also offer copy writing services at fixed rates.

Do you offer payment plans?

No. Since we have designed our web design packages to be extremely affordable, we do not offer payment plans at this time. Our total payments are broken down into thirds: 1/3 at agreement, 1/3 at testing, and 1/3 at final launch.

How long have you been in business?

Our parent company, The Sumner Group, has been in business since 1987. Our management team has over 30 years of combined experience in the design and developement of web sites, web servers and online applications.

What geographic areas do you serve?

We work with all types of clients from big corporations to individuals. We have clients all over the United States and even internationally.

How large is Carolina Web Pros?

Currently, we have a core staff of 13 people including graphic artists, layout designers, project managers, sales staff, and various other specialists.

How can we pay to get started?

We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Checks and Money Orders.

Are your Web Design costs one time?

Yes, just a one time cost as mentioned on our website for web design. Once your site is live, additional services are available for an additional service fee.

Where are you located?

Our headquarters is located in Gastonia, NC.

When I call, will I be speaking to someone in the U.S.?

Yes, our phones ring here in the U.S. and all your queries are answered by professionals. You always work with Project Managers physically located in the United States.

What is your typical turn around period?

This all depends on the scope of the project. A web store with thousands of items will take longer than a 2-3 page business site.

Using our advanced website-design and Content Management System, a basic business website, in which you provide all copy and graphics, can potentially be created and launched within a week.

Can you custom design our website?

Absolutely, we are well know for our custom web design.

Can I use my existing website address if I host with you?

Yes, we can easily help you retain your old domain name on our servers or register a new one for you.

After you have designed our website, can we manage it ourselves easily?

Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site using our Content Management System. You can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Additionally, we offer a web management service, if you'd like us to manage your new site for you.

Do you offer Emergency After Hours Support?

We have 24/7 email support. Phone support is available during Business Hours.

Can you create a logo to go with our web site?

Sure we can. In fact, our Visual Design Team makes excellent logos. We can also design brochures, business cards and all your stationary to go with your website.

Will we get a chance to review and suggest modifications to the website before it is launched?

Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

I am a small home business, do you work with Individuals?

Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

Do you design Adult Web sites?

No.